Management of skills
PRACTICAL OBJECTIVE-BASED MANAGEMENT
Duration 3 days
Objectives
To be able to :

• define, formulate and express an objective
• negotiate realistic objectives with the management and the team members
• unite the team on the realisation of the objectives
• give value to the contributions and success of everybody

Targeted people : Staff destined to moderate a group work for accident analysis.

Quality
USE AND IMPLEMENT THE ISO 9001 REFERENTIAL
Duration 3 days
Objectives
To be able to :

• identify the fields of application of the ISO 9001 v2000 norm, and understand its requirements,
• define applicable criteria to each process involved in the enterprise,
• identify each requirement’s implication on the efficiency,
• participate to the implementation and the application of a quality management system.

Targeted people :  Target population : Personnel in charge of implementing a quality management system: company managers, chief of service and any staff with quality attributions.

Quality
TRAINING FOR QUALITY INTERNAL AUDIT
Duration 3 days
Objectives
To be able to :

• establish and drive a quality internal audit programme,
• carry out and follow the programmed audits,
• check the efficiency of the process of internal audits.

Targeted people : Quality managers, executive staff, any personnel participating in quality internal audits for the company. It is required to know the principles of the ISO 9001, v. 2000 Quality management system (following the training QA/G002 can give them the appropriate knowledge for this purpose). It is also required to show good communication skills, both oral and written.

Occupational Health and Safety
WELL-BEING AT WORK AND STRESS MANAGEMENT
Duration 2 days
Objectives
To be able to :

• make the difference between stress, depression and bullying
• identify and prevent stressing situations, and overcome their effects,
• master the techniques of stress management,
• develop conditions promoting well-being at work,
• apply the management techniques in line with a policy of well-being at work.

Targeted people : Any voluntary and motivated employee facing this issue. Executive personnel and security staff.

ENVIRONMENT
BASICS IN INDUSTRIAL ENVIRONMENT
Inventory of the impacts and risks
Duration 4 days
Objectives
To be able to :

• identify typical influences of an establishment on the environment,
• determine the risks and impacts of the establishment,
• follow external applicable requirements (regulations, norms...)
• choose indicators for follow-up.

Targeted people :  Personnel responsible for environment (Environment managers and/or safety, internal auditors, executive staff) Requirements: HSC level, physics and chemistry.

ENVIRONMENT
ENVIRONMENTAL MANAGEMENT
Duration 3 days
Objectives
To be able to :

• place the environment approach in the company’s global strategy and define a policy,
• identify the requirements or the environmental management system norm (ISO 14001) and point out the conditions of implementation in one’s company.

Targeted people :  Company directors, executive staff (environment managers, quality managers, production and purchasing managers, training managers…). Consultants.

ENVIRONMENT
PRATICE OF INTERNAL AUDITS FOR ENVIRONMENTAL MANAGEMENT SYSTEM
Duration 3 days
Objectives
To be able to :

• knowledge: have a good knowledge of the ISO 14001 norm,
• acquire the methodology of audits,
• drive a practical audit,
• acquire the experience of a practical audit on site

Targeted people :  Target population: Responsible personnel for environment, executive staff assigned to the internal audits. It is strongly required to know the Environmental Management System existing in one’s company.

QSE
DRIVE AND MANAGE A QSE PROJECT
Duration 2 days
Objectives
To be able to :

• elaborate and define the objectives of an organisation project,
• build up and plan the project,
• master the implementation and the sequence of the project,
• insert communication routines in the process of the project.

Targeted people :  Quality and/or Safety and/or Environment managers (or future QSE manager).

Methods/ Tools for performance
PROBLEMS SOLVING METHOD
Duration 2 days
Objectives :

• define a problem.
• apply a simple methodical approach to solve problems in groups, while avoiding the usual pitfalls.

Targeted people : Executive staff, group work moderators, quality moderators

Methods/ Tools for performance
BASICS OF RISK MANAGEMENT
Tools for the analysis of occupational accidents
Duration 2 days
Objectives :
To be able to:

• run a group work on accident analysis.
• Analyse an incident or an occupational accident.
• Make use of a causal tree
• Elaborate accident reports that can be useful for prevention
• Elaborate prevention measures

Targeted people : Staff destined to moderate a group work for accident analysis.

Methods/ Tools for performance
MEASURING CLIENT’S SATISFACTION, A TOOL FOR CONTINUOUS IMPROVEMENT
Duration 2 days
Objectives :
Identify and select the most appropriate measuring tools.

• Prepare and carry out a survey measuring clients’ satisfaction
• Make use of the results and makee feed back to the concerned structures.
• Identify ways of improvement.

Targeted people : company managers, quality managers, commercial and marketing managers.

Methods/ Tools for performance
DAILY MANAGEMENT
METHODS AND TOOLS FOR OPERATIONAL MANAGEMENT
Duration 5 days
Objectives :

• To jump from an “expert” status to a “supervising” role
• Improve ease and efficiency in the daily individual and collective management actions
• Take the position of a reliable interface between one’s team and the hierarchy

Targeted people : Managers and/or professionals showing strong technical skills in their domain, and who need to develop the management skills due to their function. Anyone doing a supervising job.

Methods/ Tools for performance
PERSONAL ORGANISATION AND TIME MANAGEMENT
Duration 3 days
Objectives :

• Identify one’s priorities in their professional tasks
• Use effectively the tools for time management
• Rationalise one’s personal organisation in order to better work with others

Targeted people : Engineers, executive staff, Supervisors, Team leaders

Methods/ Tools for performance
DEVELOP THE IMPACT OF COMMUNICATION
Duration 1.5 days
Objectives :
To be able to :

• Implement the principles of an efficient communication in the company
• Adapt the type of communication to the targeted objective and to the interlocutor
• Carry out a critical analysis of individual types of communication, and start up a progress plan

Targeted people : Anyone whose function/role implies efficient communication.

Food-processing
PRESENTATION AND COACHING FOR THE PRACTICAL APPLICATION OF THE HACCP METHOD
Duration 2 days
Objectives
To be able to :

• Position the HACCP principles in the regulatory and quality context,
• Practice the HACCP method, in order to implement it in the company.

Personnel concerné :  Quality managers in food-processing companies, or any responsible person who plans to implement or take part in an HACCP action.